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Moving location and looking to stop your service?  Answer the questions below and we'll get you on your way.

Moving house

Guide to moving out
  • When to tell us you're moving
    Let us know you're moving location 10 days before you move.
  • What to tell us
    We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill.
  • Are there any cancellation fees?
    If you stop your plan before the end of the term and switch to another energy retailer, an early termination fee may apply. Check with by calling us on 1300 647 888 or email us at